AKAD HOCHSCHULEN FÜR BERUFSTÄTIGE, FACHHOCHSCHULE LEIPZIG · GERMANY
Bachelor of Arts in Service Management (Dienstleistungsmanagement B.A.)
Bachelor's · Taught in de
At a glance
36 mo
Duration
0.0
IELTS
€0k
Tuition / yr
de
Language
Bachelor's
Level
- 100% OnlineStudy Model
- 36-72 MonthsFlexible Duration
- 180 ECTSCredit Points
- State-RecognizedAccreditation
- Flexible PacingLearn at your own pace
- 96% Success RateExam Pass Rate
The Bachelor of Arts in Service Management is a 100% online distance learning program designed for individuals looking to thrive in the growing service sector. This program equips you with essential business administration knowledge combined with up-to-date, service-specific expertise. You will develop an integrated, interdisciplinary mindset, highly sought after by employers today. This degree is ideal for communicative and enthusiastic individuals who aim for specialist or leadership roles in the diverse service industry. The curriculum offers a balanced blend of fundamental business economics, practical management skills, and industry-specific knowledge, preparing you to optimize processes and create compelling customer experiences at the crucial interface between product/service and customer. Graduates are well-prepared for a future-proof career in a sector that continues to expand.
Curriculum
The program consists of 180 ECTS credits, covering core business principles and specialized service management topics. You can choose from various specialization areas in your final year.
- Semester 1
- Key Qualifications for Study and Profession
- My Study Community - Bachelor Service Management
- My AKAD Toolbox - Bachelor Business and Management
- Mathematics Bridge Course
- Introduction to Service Management
- Fundamentals of Economics
- Business Administration Fundamentals
- Fundamentals of Marketing Management
- Fundamentals of Human Resource Management
- Semester 2
- Personnel Leadership and Development
- Bookkeeping
- Fundamentals of Cost and Performance Accounting
- Economic Order and Policy in Germany
- Service Processes in Service Companies
- Electronic Business in Service Companies
- Semester 3
- Statistics
- Investment and Finance
- Operational Controlling
- Fundamentals of Contract Law
- Commercial, Corporate, and Competition Law
- Management and Leadership in Multi-Branch Company Structures
- Semester 4
- Personal Selling in Service
- Marketing Management for Service Companies
- Service Culture and Interaction Design
- Service Portfolios and Innovation in Service
- Project Workshop
- Project Management
- Semester 5
- Project
- Specialization 1
- Semester 6
- Bachelor Thesis
- Specialization 2
Careers
A Bachelor's in Service Management opens doors to diverse roles within the booming service industry. You will be equipped to manage complex service operations and drive customer-centric innovations.
- Event Manager
- Hospitality Manager
Frequently asked questions
- What are the tuition fees for international students?
- International students pay €350 per month for the 36-month option, €290 per month for the 48-month option, or €199 per month for the 72-month option. There is an additional one-time examination fee of €960 for all options.
- Are there any scholarships or discounts available?
- Yes, a discount of €2,333 may be available until May 31st using the code CHANCE26, which also waives the examination fees.
- How long does the Bachelor of Arts in Service Management program take?
- The program can be completed in 36 months (sprint option), 48 months (standard option), or 72 months (stretch option), offering flexible duration.
- What are the admission requirements for international students?
- International students must meet academic qualifications, such as Abitur or equivalent, and demonstrate German language proficiency at the DSH-2 or C1 CEFR level. Official translations are required for documents not in German or English.
- What career opportunities can I pursue after graduating?
- Graduates can pursue roles such as Event Manager or Hospitality Manager within the service industry, focusing on managing operations and driving customer-centric innovations.
- Is this a distance learning program and can I try it out?
- Yes, this is a 100% online distance learning program. Students can test the program for 4 weeks without obligation.
Entry requirements
Higher Education Entrance QualificationGeneral higher education entrance qualification (Abitur), subject-specific higher education entrance qualification, or Fachhochschulreife (vocational baccalaureate).
Equivalent International QualificationA qualification recognized as equivalent to German higher education entrance qualifications.
Professional Advanced TrainingRecognized advanced training or technical school qualifications (e.g., Technician, Master Craftsman, Business Administrator, Certified Specialist, Educator) may also qualify you for study.
Vocational Training and ExperienceWith vocational training and relevant professional experience, you may qualify via a university aptitude test for a relevant study program, or you can enroll in a probationary study period without the aptitude test.
Recommended prior knowledge includes English at ALTE3 or B2 level (CEFR), mathematics skills equivalent to those required for university admission, and basic PC user skills.
Fees
Tuition (international)The tuition fee for international students is €350 per month for the 36-month sprint option, €290 per month for the 48-month standard option, and €199 per month for the 72-month stretch option. An additional one-time examination fee of €960 applies to all options. A discount of €2,333 may be available until May 31st with code CHANCE26.
Tuition (home)The tuition fee for domestic students is €350 per month for the 36-month sprint option, €290 per month for the 48-month standard option, and €199 per month for the 72-month stretch option. An additional one-time examination fee of €960 applies to all options. A discount of €2,333 may be available until May 31st with code CHANCE26.
LivingNo specific living cost estimate is provided, as this is an online distance learning program.
Students can test the program for 4 weeks without obligation. BAföG funding may be available for eligible domestic students.
How to apply
1. Check Admission RequirementsVerify that you meet the academic qualifications (e.g., Abitur, Fachhochschulreife, or equivalent international qualifications) and German language proficiency (DSH-2, C1 CEFR, TestDaF-Niveau 4, or equivalent). If you don't have a higher education entrance qualification, explore options like professional advanced training or a university aptitude test/probationary study.
2. Request Information MaterialObtain detailed information about the program and application process by requesting the information material (Infomaterial Anfordern) from the university website.
3. Secure Your Study PlaceProceed to the online application portal ('Studienplatz sichern' or 'STUDIENPLATZ SICHERN') to initiate your enrollment. During this step, you might be asked to provide your personal details and upload necessary documents.
4. Submit Required DocumentsPrepare and submit all necessary documents, including proof of your higher education entrance qualification and German language proficiency certificates. Ensure all documents are officially translated into German if they are not originally in German or English.
5. Consider the Trial PeriodAKAD University offers a 4-week non-binding trial period for you to test the study program. This can be a useful step to ensure the program is the right fit for you.
6. Final Enrollment and PaymentUpon successful review of your application and documents, you will receive an offer of admission. Complete your enrollment by confirming your acceptance and arranging the payment of tuition fees.
Scholarships
CHANCE26 Discount€2,333
Accreditation
This program is state-recognized, accredited, and approved. It holds an AR-Siegel and is certified by the ZFU (Staatliche Zentralstelle für Fernunterricht - State Central Office for Distance Learning). AKAD University is the first state-recognized distance learning university with official ZFU approval.
Frequently asked questions
What are the tuition fees for international students?
+
International students pay €350 per month for the 36-month option, €290 per month for the 48-month option, or €199 per month for the 72-month option. There is an additional one-time examination fee of €960 for all options.
Are there any scholarships or discounts available?
+
Yes, a discount of €2,333 may be available until May 31st using the code CHANCE26, which also waives the examination fees.
How long does the Bachelor of Arts in Service Management program take?
+
The program can be completed in 36 months (sprint option), 48 months (standard option), or 72 months (stretch option), offering flexible duration.
What are the admission requirements for international students?
+
International students must meet academic qualifications, such as Abitur or equivalent, and demonstrate German language proficiency at the DSH-2 or C1 CEFR level. Official translations are required for documents not in German or English.
What career opportunities can I pursue after graduating?
+
Graduates can pursue roles such as Event Manager or Hospitality Manager within the service industry, focusing on managing operations and driving customer-centric innovations.
Is this a distance learning program and can I try it out?
+
Yes, this is a 100% online distance learning program. Students can test the program for 4 weeks without obligation.