OKANAGAN UNIVERSITY COLLEGE · CANADA
Exceptional Customer Service Skills
Certificate · Taught in en
At a glance
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Duration
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IELTS
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Tuition / yr
en
Language
Certificate
Level
- Over 120 certificates, diplomas, degrees, and programs offeredProgram Variety
- Over 8,500 full-time studentsStudent Body Size
- 350+ international students from 30+ countriesInternational Diversity
- Over 50 years of historyExperience
Okanagan College, a public post-secondary institution in British Columbia, Canada, offers a program focused on developing exceptional customer service skills. This program is designed for staff members across various roles within the college. It aims to enhance customer service quality by providing interactive training sessions. The curriculum focuses on practical skills, including effective listening, conflict resolution, and understanding different behavioral styles to improve communication and rapport with students and colleagues. The goal is to create a more positive and effective service environment for everyone at the college.
Curriculum
This program provides participants with essential customer service skills through interactive workshops. Key areas of focus include:
- Core Skills
- Exceptional Customer Service Workshop
- Effective Listening Skills
- Conflict Resolution Techniques
- Understanding Behavioral Styles
Careers
While this specific program is designed for internal staff development, the skills acquired in exceptional customer service are transferable and highly valued across many roles. Participants will enhance their ability to:
- Improve student and staff interactions
- Effectively manage difficult conversations
- Build stronger relationships with stakeholders
- Contribute to a positive institutional environment
Frequently asked questions
- Who is this program for?
- This program is specifically designed for selected key members of Okanagan College staff, aimed at internal staff development across various roles within the college.
- What skills will I gain from this program?
- Participants will enhance their ability to improve student and staff interactions, effectively manage difficult conversations, build stronger relationships with stakeholders, and contribute to a positive institutional environment.
- What is the curriculum for this program?
- The curriculum focuses on core skills through interactive workshops, including Exceptional Customer Service, Effective Listening Skills, Conflict Resolution Techniques, and Understanding Behavioral Styles.
- Is information on tuition fees and living costs available?
- Information on tuition fees or living costs is not available as this program is for internal staff development and not for external applicants.
- How do I apply for this program?
- The application process for this program is internal to Okanagan College and is not detailed for external applicants, as it is designed for selected staff members.
Entry requirements
Staff MemberSelected key members of college staff
This program is primarily for internal staff development at Okanagan College. Specific entry requirements for external applicants are not detailed in the provided information.
Fees
Tuition (international)—
Tuition (home)—
Living—
Information on tuition fees or living costs is not available as this program appears to be for internal staff development.
Frequently asked questions
Who is this program for?
+
This program is specifically designed for selected key members of Okanagan College staff, aimed at internal staff development across various roles within the college.
What skills will I gain from this program?
+
Participants will enhance their ability to improve student and staff interactions, effectively manage difficult conversations, build stronger relationships with stakeholders, and contribute to a positive institutional environment.
What is the curriculum for this program?
+
The curriculum focuses on core skills through interactive workshops, including Exceptional Customer Service, Effective Listening Skills, Conflict Resolution Techniques, and Understanding Behavioral Styles.
Is information on tuition fees and living costs available?
+
Information on tuition fees or living costs is not available as this program is for internal staff development and not for external applicants.
How do I apply for this program?
+
The application process for this program is internal to Okanagan College and is not detailed for external applicants, as it is designed for selected staff members.