IE UNIVERSITY · SPAIN
Master in Customer Experience & Innovation
Master's · Taught in en
At a glance
10 mo
Duration
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IELTS
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Tuition / yr
en
Language
Master's
Level
- 10 monthsProgram Duration
- EnglishLanguage of Instruction
- MadridLocation
- Full-timeMode of Study
- 95%International Students
- 24Nationalities Represented
The Master in Customer Experience & Innovation is designed for individuals who want to create innovative, human-centered solutions for both physical and digital products and services. This program equips you with the skills to redesign the customer journey, enhancing interactions and driving significant business value. You will delve into product innovation, service and experience design, business strategy, and develop essential innovation skills. The program aims to transform you into a leader capable of crafting seamless customer experiences across all touchpoints.
Curriculum
The program begins with a common core period, where you'll engage with peers from various master's programs. Following this, you will tailor your learning to the Master in Customer Experience & Innovation. The curriculum covers key areas including Product Innovation & Management, Service & Experience Design, Business & Growth Strategy, and Innovation Skills. You can also choose additional certifications and participate in immersive experiences.
- Common Core
- Master Specialization
- Product Innovation & Management
- Service & Experience Design
- Business & Growth Strategy
- Innovation Skills
Careers
The program prepares you for impactful roles in the customer experience and innovation landscape. You will develop skills to become a sought-after professional in fields related to design, innovation, and strategy.
- User Experience Designer
- Strategic Designer
- Usability Consultant
- Chief Experience Officer
- Innovation Manager
- Product Designer
- Business Transformation Manager
- Service Designer
- Customer Experience Manager
- Innovation Consultant
- Product Manager
Frequently asked questions
- What is the duration of the Master in Customer Experience & Innovation program?
- The program is full-time and lasts for 10 months. It includes a common core period followed by a Master Specialization.
- What are the entry requirements for the program?
- You need a bachelor's degree from an accredited university. IE University conducts a holistic review of your application, considering your personal, professional, and academic background.
- What is the language of instruction for this Master's program?
- The language of instruction for the Master in Customer Experience & Innovation is English.
- How do I apply for the Master in Customer Experience & Innovation?
- You can apply online via the program page, complete the application form, pay the application fee, and submit required documents such as your resume, personal statement, and letters of recommendation. An admissions test and potentially an interview are also part of the process.
- Are there any scholarships available for international students?
- IE University offers several awards and scholarships, such as the IE Technology & Innovation Award, IE Entrepreneurship Award, and scholarships for specific nationalities like the Valentín Diez Morodo Scholarship Fund for Excellence (for Mexican nationals) and the Kistefos Young Talented Leaders Scholarship for Africa.
- What kind of career opportunities can I expect after completing this program?
- The program prepares you for roles such as User Experience Designer, Innovation Manager, Customer Experience Manager, or Strategic Designer. An optional three-month Career Specialization is also available for practical exposure.
Entry requirements
Bachelor's DegreeA bachelor's degree from an accredited university is required. IE University reviews applicants on a holistic basis, considering all aspects of the application.
IE University looks for innovative minds aligned with values of entrepreneurship, innovation, diversity, and the humanities. A holistic review considers personal, professional, and academic trajectories. While specific grades are not the sole determinant, all aspects of the online application are important.
Fees
Tuition (international)Tuition fees are not specified in the provided text.
Tuition (home)Tuition fees are not specified in the provided text.
LivingEstimated living costs are not specified in the provided text.
An application fee is applicable and payable when completing the online application form.
How to apply
1. Complete Online ApplicationApply online via the program page you are interested in. You will need to complete the online application form and pay the application fee.
2. Submit Required DocumentsRequired documents typically include: an admissions test result, an English language test score, a one-page resume, a personal statement/essay, two letters of recommendation, a photocopy of your current passport, and a passport-size picture. Master's programs require a bachelor's degree.
3. Admissions TestCandidates will undergo an admissions test as part of the evaluation process.
4. Interview (if applicable)While not explicitly detailed, admissions processes often include interviews.
5. Receive OfferSuccessful candidates will receive an offer of admission.
Scholarships
IE Technology & Innovation AwardNot specified
IE Entrepreneurship AwardNot specified
Valentín Diez Morodo Scholarship Fund for ExcellenceUp to 100% of tuition costs plus living expenses
Kistefos Young Talented Leaders Scholarship for AfricaFull and partial scholarships, may include living expenses
IE Humanities AwardNot specified
Frequently asked questions
What is the duration of the Master in Customer Experience & Innovation program?
+
The program is full-time and lasts for 10 months. It includes a common core period followed by a Master Specialization.
What are the entry requirements for the program?
+
You need a bachelor's degree from an accredited university. IE University conducts a holistic review of your application, considering your personal, professional, and academic background.
What is the language of instruction for this Master's program?
+
The language of instruction for the Master in Customer Experience & Innovation is English.
How do I apply for the Master in Customer Experience & Innovation?
+
You can apply online via the program page, complete the application form, pay the application fee, and submit required documents such as your resume, personal statement, and letters of recommendation. An admissions test and potentially an interview are also part of the process.
Are there any scholarships available for international students?
+
IE University offers several awards and scholarships, such as the IE Technology & Innovation Award, IE Entrepreneurship Award, and scholarships for specific nationalities like the Valentín Diez Morodo Scholarship Fund for Excellence (for Mexican nationals) and the Kistefos Young Talented Leaders Scholarship for Africa.
What kind of career opportunities can I expect after completing this program?
+
The program prepares you for roles such as User Experience Designer, Innovation Manager, Customer Experience Manager, or Strategic Designer. An optional three-month Career Specialization is also available for practical exposure.